Return Request Form

Our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to one of our warehouses. Please see the Terms & Conditions for more info.

In order to return an item, please contact us for full instructions by filling the form below:

COVID-19 Update

As a business and a community, we strive to do our part to slow the spread of the COVID-19 virus while we are in operation. In order to ensure the protection of our employees, we follow the most strict guidelines including using masks, frequent handwashing, sterilizing our equipment and maximizing distancing within our warehouse.

Our customer service team is working from home and will still be available to answer questions in a timely manner. All inquiries can be submitted to us at sales1@kilim.com.

Shipping times may be extended by 2-3 business days. We appreciate your business and your understanding during this time.