FAQ
How do I make payments?
We accept payment by Visa, Mastercard, AmEx, Apple Pay, Affirm, Alipay as well as any payment method linked to an Amazon account. We do not keep or even see your credit card data, because all info is transmitted in encrypted form from your screen directly to our payment processor Stripe or Amazon depending on your payment method. We also accept payments by check from U.S. bank or wire transfers to our U.S. bank account.
Can I return an order?
Please click to see our return policy.
How do you handle shipping?
We currently ship free worldwide. Orders are generally shipped in 1-4 business days. We ship via FedEx, UPS and DHL. Deliveries are usually made in 3-5 business days to all locations in the U.S. and Europe, and 5-7 business days to Australia, New Zealand and most of Asia, Latin America and Africa. All items are fully insured against damage and loss. Please be informed that we cannot ship to P.O. Box addresses.
How are the shipping prices determined?
We currently ship all our rugs free worldwide. Shipping fees may be added to furniture or wholesale orders.
How often do you update your rug galleries?
It varies greatly. If you would like to be informed when our new products are listed please send your e-mail address to sales1@kilim.com.
Are your rugs fair trade and free of child labor?
Our major inventory consists of semi-antique or antique Anatolian rugs. Unlike oriental rugs, kilim rugs and other flatweaves of this region were mostly produced for personal use by tribal people or villagers. There never was large scale commercial production for these items and we also believe this makes them more appealing and authentic. We also sell new kilim rugs woven by Anotalian women. Fortunately, exploitive and forced practices involving children is nonexistent in Turkish rug industry in contrast with countries like China, Pakistan, or India, where fair labor practices can not be guaranteed. We know of no large scale workshops in Turkey for handmade rug or kilim production. This is also mainly why Turkish rugs are usually of higher quality. Turkey has a hard time competing with the extremely low labor costs of India and Pakistan so the producers and weavers concentrate more on quality in order to be able to justify their relatively higher costs of production. For example our highest quality new kilims are produced in villages of western Turkey using traditional methods by mostly adult women in their homes. They are able to attend family matters and weave at their own pace.
