I can't say enough about how pleasant it was to deal with Kilim Studio' s customer service representatives. They answered my questions promptly and courteously. Even more important, the vintage rug arrived more quickly that I expected, and it is clean, beautiful, and in very good condition, as advertised. The little extra gift was a nice surprise.
Having purchased multiple rugs from Kilim.com, I’m consistently delighted by their quality and service. Each rug arrives quickly, perfectly packaged, and ready to display—along with a kind note or gift that shows their extra care. Exceptional products and heartfelt service keep me coming back. Thank you!
It was a great experience - I found a beautiful rug, ordered it and it was delivered within the timeframe I had been told - literally a stress free experience, and the rug is so BEAUTIFUL.
Easy order and shipping, quality was high as expected, price was fair. Images and description on the website were very detailed and accurate — much appreciated.
I LOVE my vintage rugs. This company is incredible. My rugs arrived clean and well packed and in beautiful condition. The Seller is a total pro. I received excellent communication and a speedy arrival. I Guy my rugs much sooner than I thought I would. I will be buying more!!!
Every part of the service experience was good. Timeliness in shipping and delivery, packaging and even a return were all managed well.And the rug I kept was great! I'll shop here again.
Great rugs and customer service.