I bought a large vintage Turkish carpet and from the website experience to paying to the delivery, every step was great - clear, informative, quick! I would say selection was the hardest part - once the order was placed, receiving the carpet in just a couple of days, without having to deal with the customs, was the best part. 100% recommended. Absolutely would use again.
This was my second purchase from Kilim. I loved my first rug so much I had to get a second for another room. The photos with the crayons really helped give me a "true" feel for the color so I was even more excited when it came and was better in person.
The rug I purchased arrived on time and was packaged very well. It is very thick and well made, it feels very luxurious underfoot. The colors are true to the photos on the website.Overall, I am extremely satisfied with my purchase and I would definitely recommend this company to others. The quality of the rugs, customer service and the overall buying experience was excellent.
Easy to navigate website, good amount of detail listed, item exactly as described, very good deal, item arrived at my doorstep halfway around the world in 2.5 days. Item was packaged well and included a neat little Turkish charm and free carpet tape. I had a great experience and will most definitely buy from kilim.com again!
The rug is stunning, great quality and even more beautiful than the pictures. The entire process was seamless, the rug was very safely packaged and delivery was within 2 weeks of placing our order.
Rug didn't work in the room but the return process was seamless and civil. Seems like a small family-run business, with personal attention. Also the rug was very nice quality--sad it didn't work with my crazy wallpaper!
Love our new runner!