I can't say enough about how pleasant it was to deal with Kilim Studio' s customer service representatives. They answered my questions promptly and courteously. Even more important, the vintage rug arrived more quickly that I expected, and it is clean, beautiful, and in very good condition, as advertised. The little extra gift was a nice surprise.
I was totally amazed when I got my excellent rugs from Kilim.com . The quality was gorgeous and delivery was fast. The customer service was kind and my answers were answered quickly and professionally. I can really recommend this company for someone who really gives a great respect for quality and excellent service !
We were absolutely delighted with both the service and our new Kilim rug. The rug is even better than the picture (and it looked pretty sweet in the pic). And it was delivered very quickly. Loved the bookmarks, postcards and Evil Eye that came with the rug!
I have received my two wonderful kilim rugs six days after I ordered. They were exactly as I expected. Customer service is also amazing, they answered all my emails quickly and did impressive room simulations with my choice of rugs to help me decide.
I ordered two custom sized rugs from Kilim Studio. The communication was great! I was given a variety of design layouts to choose from. They arrived sooner than expected and they are beautiful and very well made. We will be enjoying them for years to come. They also gave me excellent advice about where to purchase rug mats. Love ❤️
I've bought a number of rugs from Kilim.com over the years, both vintage and new/custom. All have been good quality and as represented online. The vintage rugs have arrived extremely quickly, in a matter of days. The custom rugs take longer but are worth the wait. Customer service is prompt and helpful. I highly recommend them.
Wonderful to deal with