Love my rug! Outstanding and accurate communication! Simply put, acknowledged and explained every step of the process from receiving my order, shipping and delivery time frame.
The sales folk at kilim are responsive and really helpful. They give clear responses which make it easier to make a decision on a large purchase.The shipping time was fast and free unlike many of the larger retailers.This is my third rug purchase from Kilim and initially I went with a different company - big mistake. I love my newest rug - it’s exactly as described and the quality is fantastic.
Kilim.com has, without doubt, the best selection of new and vintage kilims in the market. The vintage rug we selected arrived quickly, looked exactly as pictured, and was in excellent condition. If you are looking for a Turkish Kilim, this is the best place to shop!
My first time ordering from Kilim, I got 2 rugs this time. When they arrived, literally 5 days later from Turkey, I was overwhelmed by how beautiful the two vintage kilims are, the colors and woven textures really are much more vivid and rich in person. All communications and follow up with Kilim have been helpful and timely. I am very happy with my new rugs and already thinking about future rug purchases.
Every aspect of our experience with kilim was fabulous. They are so responsive and willing to answer all questions. When we asked about a particular rug, they even sent us additional photos of it so that we would have an accurate representation of the color. It arrived as promised, in great condition and is absolutely beautiful! We could not be happier.
I have received my two wonderful kilim rugs six days after I ordered. They were exactly as I expected. Customer service is also amazing, they answered all my emails quickly and did impressive room simulations with my choice of rugs to help me decide.
I couldn't be happier! Exactly as described, a beautiful and quality runner. Ordered from Australia arrived earlier than the estimated time it came in 5 days! Great service.
Love my rug