They provide great service. The rug I received was beautiful but ended up not working out. They helped me return it with detailed instructions and emailed me status updates along the way. I’d definitely recommend them to anyone looking for authentic Turkish rugs.
Very easy to order. Communication great. Beautiful product at a not too costly price point. I feel like I purchased a “ one of a kind “ rug that you aren’t going to run across in every other home or magazine . Fits my style perfectly!
Rug didn't work in the room but the return process was seamless and civil. Seems like a small family-run business, with personal attention. Also the rug was very nice quality--sad it didn't work with my crazy wallpaper!
The rug is as beautiful as I hoped. The communication about the delivery was transparent and in a timely manner, and the delivery itself was surprisingly fast, considering that it came from Turkey.I was impressed by the very personal touch - a little lucky token, a letter and some very nice postcards that were clearly done with love to the product and a good customer relationship in mind. I own an Interior Design business and will work with kilim.com in the future.Thank you!
This is my 6th(!) rug purchase from kilim.com (of vintage kilims) and as always the rug is lovely, the colors true, the value for the money very good and the service/shipping seamless. I strongly recommend giving their wide range of inventory a look. I will continue to shop with them until my last wood floor has an area rug!
Superb Quality