Love my rug! Outstanding and accurate communication! Simply put, acknowledged and explained every step of the process from receiving my order, shipping and delivery time frame.
Easy order and shipping, quality was high as expected, price was fair. Images and description on the website were very detailed and accurate — much appreciated.
I have received my two wonderful kilim rugs six days after I ordered. They were exactly as I expected. Customer service is also amazing, they answered all my emails quickly and did impressive room simulations with my choice of rugs to help me decide.
The vintage Kilim is beyond beautiful ! The colors are exactly as depicted, the condition of the carpet is fabulous, the size same as described. It was ordered on July 4 and arrived/delivered July 8th ! I was shocked how quickly it arrived. I LOVE this carpet. Zero negative anything it exceeded my expections 110%. I highly recommend this company. I am already planning my next purchase !
I highly recommend this company for the quality of their rugs and for their amazing customer service. I ordered a rug and in the process of it being shipped we were mandatorily evacuated because of hurricane Michael. I envisioned my beautiful rug sitting on our porch getting ruined while we were away. I emailed Kilim and requested they delay shipment and received an immediate response that they would deliver at a later date. We received the rug after the evacuation order ended and we had returned home. It is more beautiful than the pictures online. Kilim was also helpful in the selection process, sending additional pictures that included coordinating colors. I will purchase from Kilim again without a moments hesitation.
Love my rug