I ordered a beautiful tulu runner. I was blown away at how beautiful it was when it arrived. Not only was the rug even more beautiful in person and exceeded my expectations, but the package included so many special surprise gifts that were very meaningful to me and heartfelt by kilim.com. The shipping was free and fast I could not be happier with my purchase. I look forward to my next purchase.
The service was second to one. Question.s were answered promptly. The rug arrived in no time. The quality of the rug is very good colours a bit different then Imagined although going back on the website, every thing was there for me to figure the right colours: the picture with the paint chart and the crayon would have been very useful if I had bothered to pay attention. Nevertheless, love the rug I strongly recommend.
Stunning rug, excellent customer service. I mistakenly purchased two instead of one and they immediately refunded me. The rug also came in great condition and didn't have permanent creases like others I have bought online in the past. Would definitely buy again!
I ordered my Kilim rug on August 5th and received it on August 12th. I couldn't believe how fast it came and with free shipping. It was packaged well. I opened it up and the rug looks exactly the same as the picture on the website. It is in wonderful shape and is just beautiful. I am so happy with the rug. After being in Turkey and buying a kilim while there, I can say that Kilim Studio prices and quality is just as good as traveling to Turkey and buying there. It's my second time purchasing from Kilim Studio and I have been happy both times with the quality and cost and I am sure I will purchase another one in the future.
Every part of the service experience was good. Timeliness in shipping and delivery, packaging and even a return were all managed well.And the rug I kept was great! I'll shop here again.
I ordered a beautiful tulu runner