I can't say enough about the customer service from this company. Every step of the way, Can Gurel was extraordinarily responsive. My emails were returned within hours and he did everything in his power to make sure I was happy and satisfied. Customer service like this simply doesn't exist anywhere else. Also, the kilim I bought was beautiful and arrived exactly as advertised.
Stunning rug, excellent customer service. I mistakenly purchased two instead of one and they immediately refunded me. The rug also came in great condition and didn't have permanent creases like others I have bought online in the past. Would definitely buy again!
I was totally amazed when I got my excellent rugs from Kilim.com . The quality was gorgeous and delivery was fast. The customer service was kind and my answers were answered quickly and professionally. I can really recommend this company for someone who really gives a great respect for quality and excellent service !
Kilim Studio provided great service, got my package out for shipment rapidly, and safely! I love the 3 carpets I purchased from them, and they certainly live up to the photos . I couldn't be more pleased with the products and the level of service!
Great service. If you needed colour clarifications, they were readily available. Product arrived on time and was as described on the website. These carpets aren't backed so they may need an underlayer.
Kilim.com has, without doubt, the best selection of new and vintage kilims in the market. The vintage rug we selected arrived quickly, looked exactly as pictured, and was in excellent condition. If you are looking for a Turkish Kilim, this is the best place to shop!
EXTRAORDINARY CUSTOMER SERVICE!