Every part of the service experience was good. Timeliness in shipping and delivery, packaging and even a return were all managed well.And the rug I kept was great! I'll shop here again.
Ida was unbelievably helpful. I purchased an overdyed rug and she contacted me with more pictures and descriptions to ensure I would be satisfied with my purchase. With her guidance, I ended up choosing a different rug that works perfectly in my home. I didn’t feel like a faceless customer like I do when making an online purchase. I truly felt that Ida cared about me! I couldn’t be happier with my purchase. I will be shopping at kilim again!!
I love my new Kilim Studio rug! It arrived soon after ordering, expertly packed. Makes my dining room so much cozier! The colors are just what I expected.
Having purchased multiple rugs from Kilim.com, I’m consistently delighted by their quality and service. Each rug arrives quickly, perfectly packaged, and ready to display—along with a kind note or gift that shows their extra care. Exceptional products and heartfelt service keep me coming back. Thank you!
Love my rug!!