... professional, pleasant, and helpful. Purchase was easy, and the follow-up from their sales department was exemplary. They kept me informed every step of the way, and communication was kind and personal. Cannot recommend them more! They have a selection of beautiful kilims that could satisfy just about anyone who wants a truly remarkable carpet.Michael Van BuskirkTucson, AZ
Rug didn't work in the room but the return process was seamless and civil. Seems like a small family-run business, with personal attention. Also the rug was very nice quality--sad it didn't work with my crazy wallpaper!
Great service. If you needed colour clarifications, they were readily available. Product arrived on time and was as described on the website. These carpets aren't backed so they may need an underlayer.
This is the third rug I have purchased from Kilim and I’ve been very happy with every purchase! Great products, wonderful customer service and fast shipping. Thank you for a great shopping experience!
Fantastic Rug at a great price and the shipping was so fast.I love all of the additional images and color references available for each of the rugs. It is really hard to shop for textiles and rugs online and I appreciate the extra effort. Highly Recommend.
I have now bought two gorgeous vintage wool runner rugs from Kilim Studio and I couldn't be happier with them! Both were amazingly well portrayed on the website and what arrived was exactly what I expected. Plus they both were immaculately clean and in great condition. They even include a lavender sachet in the packaging of every rug. Nice touch. Communication was prompt, thorough and reassuring, also so nice that it was a real person, not just an automatic response. Delivery was fast and reliable. Can't say enough about this company, I look forward to buying more rugs from Kilim.com and I recommend them to family and friends.
The rug is beautiful