Every part of the service experience was good. Timeliness in shipping and delivery, packaging and even a return were all managed well.And the rug I kept was great! I'll shop here again.
We were absolutely delighted with both the service and our new Kilim rug. The rug is even better than the picture (and it looked pretty sweet in the pic). And it was delivered very quickly. Loved the bookmarks, postcards and Evil Eye that came with the rug!
I couldn't be happier! Exactly as described, a beautiful and quality runner. Ordered from Australia arrived earlier than the estimated time it came in 5 days! Great service.
Remarkably easy to work with given we were half the world apart. Design process was facilitated by paint and crayon samples I could get locally to be sure of true colors.Finished product delivered as scheduled and is even better than I anticipated.Pricing was excellent, too
I bought 2 incredible rugs from Kilim Studio. They arrived in perfect condition relatively quickly and were exactly as pictured on the website. Colors were extremely accurate.I was nervous about purchasing handmade rugs online, but I couldn’t be happier with my purchases. The quality and workmanship are superb. Each rug is a beautiful work of art. Highly recommended!
Ida was unbelievably helpful. I purchased an overdyed rug and she contacted me with more pictures and descriptions to ensure I would be satisfied with my purchase. With her guidance, I ended up choosing a different rug that works perfectly in my home. I didn’t feel like a faceless customer like I do when making an online purchase. I truly felt that Ida cared about me! I couldn’t be happier with my purchase. I will be shopping at kilim again!!
Every part of the service experience…