The service provided and quality of the rug were great. Every question I asked was answered promptly. The rug came quickly, within 5 days of my order. It is very beautiful and well made.
It was a pleasure working with Kilim Studio … their website was very easy to maneuver… the rug arrived promptly and was beautiful … A very positive experience …
My experience with Kilim.com was extremely positive.The rug was exactly as shown on the website. The crayons for color really helped me to make the decision for the right rug.
The sales folk at kilim are responsive and really helpful. They give clear responses which make it easier to make a decision on a large purchase.The shipping time was fast and free unlike many of the larger retailers.This is my third rug purchase from Kilim and initially I went with a different company - big mistake. I love my newest rug - it’s exactly as described and the quality is fantastic.
I can't say enough about how pleasant it was to deal with Kilim Studio' s customer service representatives. They answered my questions promptly and courteously. Even more important, the vintage rug arrived more quickly that I expected, and it is clean, beautiful, and in very good condition, as advertised. The little extra gift was a nice surprise.
I ordered a long runner, it came quickly, even more beautiful than the picture. Colors rich and workmanship excellent. I had a question about how to clean my rug when necessary and kilim.com responded well and immediately. I highly recommend them.
We are happy with our purchase. The delivery was a bit detailed, but the communication was very transparant. So no problems! The colours on the rug were a bit less bright than on the picture, but it still looks beautiful in our home! Thank you, Kilim!
Quality Service and product