The rug is as beautiful as I hoped. The communication about the delivery was transparent and in a timely manner, and the delivery itself was surprisingly fast, considering that it came from Turkey.I was impressed by the very personal touch - a little lucky token, a letter and some very nice postcards that were clearly done with love to the product and a good customer relationship in mind. I own an Interior Design business and will work with kilim.com in the future.Thank you!
My first time ordering from Kilim, I got 2 rugs this time. When they arrived, literally 5 days later from Turkey, I was overwhelmed by how beautiful the two vintage kilims are, the colors and woven textures really are much more vivid and rich in person. All communications and follow up with Kilim have been helpful and timely. I am very happy with my new rugs and already thinking about future rug purchases.
We were absolutely delighted with both the service and our new Kilim rug. The rug is even better than the picture (and it looked pretty sweet in the pic). And it was delivered very quickly. Loved the bookmarks, postcards and Evil Eye that came with the rug!
Great service. If you needed colour clarifications, they were readily available. Product arrived on time and was as described on the website. These carpets aren't backed so they may need an underlayer.
I needed an area rug for my office and narrowed it down to two colors of Turkish patchwork ones online. At first, I thought that I would order them both, keep the one that I wanted and return the other.But in discussion with the people at Kilim, they offered to superimpose images of my options with pictures I took of the office. The images were amazing! And made my choice obvious. I ordered one rug.When it arrived, I took a picture of the office with the real rug and could barely tell the difference between the real picture and the simulation they sent the week before.It was a wonderful 21st century rug buying experience.
Beautiful rug and putting extra effort in customer relations