I ordered two custom sized rugs from Kilim Studio. The communication was great! I was given a variety of design layouts to choose from. They arrived sooner than expected and they are beautiful and very well made. We will be enjoying them for years to come. They also gave me excellent advice about where to purchase rug mats. Love ❤️
The color brown is different at the bottom 14” of rug and there are a few flaws in the weaving. I’m keeping it. I will place furniture to distract from flaws.
We recently ordered a rug from Kilim.com to replace one that we truly loved but that had become a tripping hazard after years of wear and tear. I ordered what I thought was the best match for a replacement. Shortly after placing my order, I got an email from Ida with additional photos of the rug I had selected, as she wanted to make sure that I was aware that the rug was a bit more green in undertone than had been reflected in the original photos. I told her what we were looking for and sent a couple of photos of the room where it was going and the rug we were looking to replace, and she sent a couple of other options they also had in similar sizes and colors. In the end, we decided to stick with our original choice, and it arrived in South Carolina from Istanbul just days later, true to the photos she had sent. Overall, we are thrilled with our purchase and will DEFINITELY order from Kilim.com--excellent products and phenomenal customer service!
The sales folk at kilim are responsive and really helpful. They give clear responses which make it easier to make a decision on a large purchase.The shipping time was fast and free unlike many of the larger retailers.This is my third rug purchase from Kilim and initially I went with a different company - big mistake. I love my newest rug - it’s exactly as described and the quality is fantastic.
This was my first purchase from Kilim.com. I was a little apprehensive because it seemed like a big purchase from a site I didn’t know but I couldn’t be happier. The site has huge selection, so much that it was difficult to choose. I ended up choosing a vintage rug. The site’s high resolution photos made it possible to judge the condition of the rug before I ordered. It shipped from Turkey, came well packaged and arrived quickly for an international order. Kilim.com also include a couple unexpected gifts, a simple but well made bag that went to my girlfriend and a nice, traditional Turkish glass charm. The good quality gifts was a classy touch. I’m not an expert on rug values but from shopping around it seems like the price was good. I want to thank Kilim.com for the great service. I am also appreciative of the hard working, under appreciated artists that make these beautiful rugs.
As a former furniture manufacturer and retailer, I have a lot of experience dealing with clients. This company is absolutely stellar, not only in customer service, but their presentation and website are incomparable.They've thought of everything to take the guess work out of online ordering--truly a twenty first century operation. Using Crayolas to reference colors is brilliant!
The rug is beautiful, and it is exactly what I was looking for (and it came with a lavender sachel). Quick shipping and fast delievery. Kudos to kilim.com!
Beautiful well made rugs