This is the second rug we have purchased from Kilim, and we are completely happy! The rug arrived as promised, looked in person as it did online, and the price was affordable. I plan to look for another rug from Kilim at some point.
I highly recommend this company for the quality of their rugs and for their amazing customer service. I ordered a rug and in the process of it being shipped we were mandatorily evacuated because of hurricane Michael. I envisioned my beautiful rug sitting on our porch getting ruined while we were away. I emailed Kilim and requested they delay shipment and received an immediate response that they would deliver at a later date. We received the rug after the evacuation order ended and we had returned home. It is more beautiful than the pictures online. Kilim was also helpful in the selection process, sending additional pictures that included coordinating colors. I will purchase from Kilim again without a moments hesitation.
Love my rug! It’s a perfect compliment between my Moroccan tile, white cabinets, beige rug, and brown sofas. The quality is beautiful, sturdy, and soft-to-touch at same time. The colors are so rich! Love it!
The service was second to one. Question.s were answered promptly. The rug arrived in no time. The quality of the rug is very good colours a bit different then Imagined although going back on the website, every thing was there for me to figure the right colours: the picture with the paint chart and the crayon would have been very useful if I had bothered to pay attention. Nevertheless, love the rug I strongly recommend.
I was hesitant to buy such a high end item on line from thousands of miles away ... but my experience was beyond expectation. The kilim we purchased is absolutely gorgeous ,reasonably priced and excellent quality. My questions were promptly answered online, with extra photos sent to confirm colors and texture. Shipping was fast and reliable ...we are hooked! About to purchase a second rug.
We couldn't be more happy!! Great communication, the rug was exactly what was advertised! Buying a rug of this caliper online and only from pics was, to be honest, nerve-wracking! But what a great experience! I would highly recomend Kilim Rugs!!
They provide great service. The rug I received was beautiful but ended up not working out. They helped me return it with detailed instructions and emailed me status updates along the way. I’d definitely recommend them to anyone looking for authentic Turkish rugs.
Runner beauty