Rug didn't work in the room but the return process was seamless and civil. Seems like a small family-run business, with personal attention. Also the rug was very nice quality--sad it didn't work with my crazy wallpaper!
As always wasn't disappointed. Second time buying a rug from Kilim Studio and love both purchases. They fit perfectly in the rooms they were intended for and the customer service is wonderful
I ordered a long runner, it came quickly, even more beautiful than the picture. Colors rich and workmanship excellent. I had a question about how to clean my rug when necessary and kilim.com responded well and immediately. I highly recommend them.
The rug I ordered arrived quickly, with easy tracking, and was carefully packaged. It was exactly as pictured online, a beautiful rug. Great experience with this company.
Rug didn't work but good quality/nice people