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I highly recommend this company for the quality of their rugs and for their amazing customer service. I ordered a rug and in the process of it being shipped we were mandatorily evacuated because of hurricane Michael. I envisioned my beautiful rug sitting on our porch getting ruined while we were away. I emailed Kilim and requested they delay shipment and received an immediate response that they would deliver at a later date. We received the rug after the evacuation order ended and we had returned home. It is more beautiful than the pictures online. Kilim was also helpful in the selection process, sending additional pictures that included coordinating colors. I will purchase from Kilim again without a moments hesitation.

The transaction was easy and shipment was quick. Was really nice to receive a gift ğŸŽ with the purchase, thank you!

nice rug, delivery smooth.

Great website, service and delivery! The rug looks just as pictured on the website and is beautiful quality. Shipping was fast and hassle free. Have ordered from them multiple times and have always had consistently excellent experiences.

Amazing experience. The vintage wool runner was well packaged, and the design/color exactly as described. It shipped from Turkey via FedEx and arrived IN JUST A WEEK which is fantastic considering customs clearance requirements. Will definitely recommend and use again!!

So many beautiful overdyed rug options to choose from! I ordered 2 so I could decide on my favorite in my house. Both rugs I received were gorgeous, but one was an obvious winner in my space. Kilim’s customer service was wonderful about returning the other. I smile every time I walk past the fuschia rug I kept. Looking forward to ordering another one soon!

This is my second purchase from Kilim. Their pictures are great. They are happy to send you additional pics. My rug is so beautiful! They ship so quickly it’s amazing. Highly recommend. I’m shopping for another rug now.

Great service. If you needed colour clarifications, they were readily available. Product arrived on time and was as described on the website. These carpets aren't backed so they may need an underlayer.

Highly rated! Responsive, quick shipping and beautiful rug!

The rug is stunning, great quality and even more beautiful than the pictures. The entire process was seamless, the rug was very safely packaged and delivery was within 2 weeks of placing our order.