Great service. I emailed with some color questions and was provided with several additional photos. Rug arrived in two days, shocking, so fast! It is absolutely beautiful! Very happy again, this is my second time ordering.
I can't say enough about the customer service from this company. Every step of the way, Can Gurel was extraordinarily responsive. My emails were returned within hours and he did everything in his power to make sure I was happy and satisfied. Customer service like this simply doesn't exist anywhere else. Also, the kilim I bought was beautiful and arrived exactly as advertised.
It was a great experience - I found a beautiful rug, ordered it and it was delivered within the timeframe I had been told - literally a stress free experience, and the rug is so BEAUTIFUL.
My rug is so pretty, and the shipping was amazingly fast. I love the filter and search options on the site, and how they help with matching paint colors. I’m already looking for a second rug for my bedroom. Great shopping experience.
The sales folk at kilim are responsive and really helpful. They give clear responses which make it easier to make a decision on a large purchase.The shipping time was fast and free unlike many of the larger retailers.This is my third rug purchase from Kilim and initially I went with a different company - big mistake. I love my newest rug - it’s exactly as described and the quality is fantastic.
Great service, beautiful rug