The sales folk at kilim are responsive and really helpful. They give clear responses which make it easier to make a decision on a large purchase.The shipping time was fast and free unlike many of the larger retailers.This is my third rug purchase from Kilim and initially I went with a different company - big mistake. I love my newest rug - it’s exactly as described and the quality is fantastic.
I bought a beautiful stool and the customer service was amazing and they responded right away to my emails. They also helped me I. The past as I was looking for a run and even did a design work up to show me what it would look like in my space. They are very responsive and kind and I love my vintage stool!
Wonderful selection clearly and honestly presented on a terrific website that is easy to navigate. Purchasing was very straightforward and communication/tracking was perfect from start to finish. We love our rug!!!
I am an Interior Designer, I ordered one rug and four throw pillow cases for a client. Everything arrived in perfect condition and was absolutely stunning. The colors were vibrant and beautiful, just as the photos looked on the website. My client and I are both thrilled with the purchase. The pieces look fabulous in her room which we have totally redesigned. The measurements were also spot on - I ordered pillow inserts based on the measurements given online & each of the four different size inserts fit the pillows perfectly. The order also took less than a week to receive. Amazing products with fantastic customer service.
Lovely rug. Better than expected. I ordered the rug, and was surprised when I found out it was coming directly from Turkey. I ordered a rug pad at the same time which was coming from Connecticut. The rug from Istanbul arrived first.
Beautiful kilims