Rug didn't work in the room but the return process was seamless and civil. Seems like a small family-run business, with personal attention. Also the rug was very nice quality--sad it didn't work with my crazy wallpaper!
I highly recommend this company for the quality of their rugs and for their amazing customer service. I ordered a rug and in the process of it being shipped we were mandatorily evacuated because of hurricane Michael. I envisioned my beautiful rug sitting on our porch getting ruined while we were away. I emailed Kilim and requested they delay shipment and received an immediate response that they would deliver at a later date. We received the rug after the evacuation order ended and we had returned home. It is more beautiful than the pictures online. Kilim was also helpful in the selection process, sending additional pictures that included coordinating colors. I will purchase from Kilim again without a moments hesitation.
This has been a joyous experience. The rug is flat out gorgeous -- and I am a collector of Turkish rugs. Service was excellent, shipping miraculous. I'm planning to get another from this wonderful dealer.
I am very impressed by your speedy service and most personal touches. I wish I needed another Kilm right away! Thank you for taking good care of my new rug and delivering it to me in such fine style. Thank you also for the good luck gift and post cards. You are the best in the field!
Great service. If you needed colour clarifications, they were readily available. Product arrived on time and was as described on the website. These carpets aren't backed so they may need an underlayer.
Love my rug! Outstanding and accurate communication! Simply put, acknowledged and explained every step of the process from receiving my order, shipping and delivery time frame.
5th kilim rug