I can't say enough about the customer service from this company. Every step of the way, Can Gurel was extraordinarily responsive. My emails were returned within hours and he did everything in his power to make sure I was happy and satisfied. Customer service like this simply doesn't exist anywhere else. Also, the kilim I bought was beautiful and arrived exactly as advertised.
The rug is beautiful, and it is exactly what I was looking for (and it came with a lavender sachel). Quick shipping and fast delievery. Kudos to kilim.com!
The sales folk at kilim are responsive and really helpful. They give clear responses which make it easier to make a decision on a large purchase.The shipping time was fast and free unlike many of the larger retailers.This is my third rug purchase from Kilim and initially I went with a different company - big mistake. I love my newest rug - it’s exactly as described and the quality is fantastic.
My rug is so pretty, and the shipping was amazingly fast. I love the filter and search options on the site, and how they help with matching paint colors. I’m already looking for a second rug for my bedroom. Great shopping experience.
As a former furniture manufacturer and retailer, I have a lot of experience dealing with clients. This company is absolutely stellar, not only in customer service, but their presentation and website are incomparable.They've thought of everything to take the guess work out of online ordering--truly a twenty first century operation. Using Crayolas to reference colors is brilliant!
i ordered a 6x10' vintage turkish rug. a very pleasant surprise was that the actual color of the rug was exactly as represented on your website. the size and condition was also as represented. shipping was via fedex and was received earlier than expected. bottom line: i loved the rug and the shopping experience with Kilim and will definitely order from them again soon. looking to order a runner from them now.
Love my rug! It’s a perfect compliment between my Moroccan tile, white cabinets, beige rug, and brown sofas. The quality is beautiful, sturdy, and soft-to-touch at same time. The colors are so rich! Love it!
Fantastic rugs & quick shipping!