Easy to navigate website, good amount of detail listed, item exactly as described, very good deal, item arrived at my doorstep halfway around the world in 2.5 days. Item was packaged well and included a neat little Turkish charm and free carpet tape. I had a great experience and will most definitely buy from kilim.com again!
As a former furniture manufacturer and retailer, I have a lot of experience dealing with clients. This company is absolutely stellar, not only in customer service, but their presentation and website are incomparable.They've thought of everything to take the guess work out of online ordering--truly a twenty first century operation. Using Crayolas to reference colors is brilliant!
Kilim Studio are outstanding. The kilims that they sell are beautiful. I have bought a few rugs from them now and they have all arrived promptly and been identical to the pictures on the website. I have found that the colours of the rugs on the website perfectly match the real thing and it is always a delight to receive a kilim from them. Whenever I have had questions they have always been answered swiftly and their communications are clear and always helpful. I couldn't rate them more highly.
I bought a large vintage Turkish carpet and from the website experience to paying to the delivery, every step was great - clear, informative, quick! I would say selection was the hardest part - once the order was placed, receiving the carpet in just a couple of days, without having to deal with the customs, was the best part. 100% recommended. Absolutely would use again.
It was a great experience - I found a beautiful rug, ordered it and it was delivered within the timeframe I had been told - literally a stress free experience, and the rug is so BEAUTIFUL.
Stunning rug, excellent customer service. I mistakenly purchased two instead of one and they immediately refunded me. The rug also came in great condition and didn't have permanent creases like others I have bought online in the past. Would definitely buy again!
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