I was hesitant to purchase a rug from pictures on line. The colors within the rug were critical to me. Kilim.com upon my request for more color info, took additional pictures with crayons and paint swatches sitting on the carpet. That solidified my choice. The rug arrived quickly and the way it was folded and shipped left the rug without marks when placed on the floor. I wasn’t expecting it to be of the quality of my parents’ thick antique Persian rug and it wasn’t . For the price, I’m pleased with this vintage rug. It has more class and personality than a machine made rug you can find at a big box store.
I have purchased two magnificent rugs from Kilim.com. It was extremely easy to work on design, size, etc. via email with a friendly representative. My rugs were ready to ship from Turkey to the US at exactly the time promised and arrived within 24-48 hours of shipping in perfect condition. They are extremely low maintenance but, more importantly, are admired by all who visit my home. I have no hesitation in recommending this company. A treasure of an Internet « find ».
They were very helpful when we were choosing the right colors for our rug, and always reacted quickly and correctly. The rug was delivered very fast, and the packaging was perfect.The rug itself is of a good quality.
This carpet is so beautiful. Exactly the colours of the the online photo image. Shipping was quick. A couple of nice postcards and a kilim cushion cover were gifts in the package! Overall a very good purchasing experience!
We were absolutely delighted with both the service and our new Kilim rug. The rug is even better than the picture (and it looked pretty sweet in the pic). And it was delivered very quickly. Loved the bookmarks, postcards and Evil Eye that came with the rug!
Every part of the service experience was good. Timeliness in shipping and delivery, packaging and even a return were all managed well.And the rug I kept was great! I'll shop here again.
Perfect Kilim!