I can't say enough about the customer service from this company. Every step of the way, Can Gurel was extraordinarily responsive. My emails were returned within hours and he did everything in his power to make sure I was happy and satisfied. Customer service like this simply doesn't exist anywhere else. Also, the kilim I bought was beautiful and arrived exactly as advertised.
Wonderful choice of beautiful rugs I have now bought from this company quite a few times and have been extremely happy with what I’ve bought and the prompt service and delivery.
I was a bit hesitant to purchase a rug online without feeling and seeing it in person. However this company walked me through all of my concerns, offer free shipping and returns / exchanges so I thought 'Why not?' . I got a 1960s bohemian feel square rug that is bright and colorful. Just what I needed to cheer up my dark living room. It blends in with my eclectic Asian + mod decor. The colors were exactly as depicted in the online photo (which is not always the case from other companies). The description of the rug was exact and I could not be happier. I was hoping to leave a photo but there is no way to do that here.
This has been a joyous experience. The rug is flat out gorgeous -- and I am a collector of Turkish rugs. Service was excellent, shipping miraculous. I'm planning to get another from this wonderful dealer.
The rug arrived very quickly and it is exactly as described and pictured on the website. It looks great in the entry hall of my home, cheers up the space. I also took you suggestion and ordered a new rug pad from RugPads USA. It also arrived in a very timely manner and is perfect for the rug I bought.
Kilim.com is legit. We ordered our rug from Texas and had it in a week. Quality is exceptional! Almost as good as drinking apple tea and having them throw rugs at our feet. The website is great!
EXTRAORDINARY CUSTOMER SERVICE!