Rug didn't work in the room but the return process was seamless and civil. Seems like a small family-run business, with personal attention. Also the rug was very nice quality--sad it didn't work with my crazy wallpaper!
My rug is so pretty, and the shipping was amazingly fast. I love the filter and search options on the site, and how they help with matching paint colors. I’m already looking for a second rug for my bedroom. Great shopping experience.
The rug is stunning, great quality and even more beautiful than the pictures. The entire process was seamless, the rug was very safely packaged and delivery was within 2 weeks of placing our order.
Ida was unbelievably helpful. I purchased an overdyed rug and she contacted me with more pictures and descriptions to ensure I would be satisfied with my purchase. With her guidance, I ended up choosing a different rug that works perfectly in my home. I didn’t feel like a faceless customer like I do when making an online purchase. I truly felt that Ida cared about me! I couldn’t be happier with my purchase. I will be shopping at kilim again!!
Very easy to order. Communication great. Beautiful product at a not too costly price point. I feel like I purchased a “ one of a kind “ rug that you aren’t going to run across in every other home or magazine . Fits my style perfectly!
Excellent experience all around