Great service. I emailed with some color questions and was provided with several additional photos. Rug arrived in two days, shocking, so fast! It is absolutely beautiful! Very happy again, this is my second time ordering.
I highly recommend this company for the quality of their rugs and for their amazing customer service. I ordered a rug and in the process of it being shipped we were mandatorily evacuated because of hurricane Michael. I envisioned my beautiful rug sitting on our porch getting ruined while we were away. I emailed Kilim and requested they delay shipment and received an immediate response that they would deliver at a later date. We received the rug after the evacuation order ended and we had returned home. It is more beautiful than the pictures online. Kilim was also helpful in the selection process, sending additional pictures that included coordinating colors. I will purchase from Kilim again without a moments hesitation.
The runner we ordered was exactly as described and pictured in the online photos. Delivery was quick and efficient. I would recommend them to anyone looking for a Turkish rug.
I am very impressed by your speedy service and most personal touches. I wish I needed another Kilm right away! Thank you for taking good care of my new rug and delivering it to me in such fine style. Thank you also for the good luck gift and post cards. You are the best in the field!
The rug I ordered arrived quickly, with easy tracking, and was carefully packaged. It was exactly as pictured online, a beautiful rug. Great experience with this company.
Great service, beautiful rug