I am an Interior Designer, I ordered one rug and four throw pillow cases for a client. Everything arrived in perfect condition and was absolutely stunning. The colors were vibrant and beautiful, just as the photos looked on the website. My client and I are both thrilled with the purchase. The pieces look fabulous in her room which we have totally redesigned. The measurements were also spot on - I ordered pillow inserts based on the measurements given online & each of the four different size inserts fit the pillows perfectly. The order also took less than a week to receive. Amazing products with fantastic customer service.
I was a bit hesitant to purchase a rug online without feeling and seeing it in person. However this company walked me through all of my concerns, offer free shipping and returns / exchanges so I thought 'Why not?' . I got a 1960s bohemian feel square rug that is bright and colorful. Just what I needed to cheer up my dark living room. It blends in with my eclectic Asian + mod decor. The colors were exactly as depicted in the online photo (which is not always the case from other companies). The description of the rug was exact and I could not be happier. I was hoping to leave a photo but there is no way to do that here.
Easy to navigate website, good amount of detail listed, item exactly as described, very good deal, item arrived at my doorstep halfway around the world in 2.5 days. Item was packaged well and included a neat little Turkish charm and free carpet tape. I had a great experience and will most definitely buy from kilim.com again!
Every part of the service experience was good. Timeliness in shipping and delivery, packaging and even a return were all managed well.And the rug I kept was great! I'll shop here again.
First rate company