Rug didn't work in the room but the return process was seamless and civil. Seems like a small family-run business, with personal attention. Also the rug was very nice quality--sad it didn't work with my crazy wallpaper!
I bought a large vintage Turkish carpet and from the website experience to paying to the delivery, every step was great - clear, informative, quick! I would say selection was the hardest part - once the order was placed, receiving the carpet in just a couple of days, without having to deal with the customs, was the best part. 100% recommended. Absolutely would use again.
Rug even better in person than in the online photos! Very satisfied with experience start to finish. Arrived quickly with amazing protective packaging. Will order again from kilim.com
Love my rug! It’s a perfect compliment between my Moroccan tile, white cabinets, beige rug, and brown sofas. The quality is beautiful, sturdy, and soft-to-touch at same time. The colors are so rich! Love it!
Stunning rug, excellent customer service. I mistakenly purchased two instead of one and they immediately refunded me. The rug also came in great condition and didn't have permanent creases like others I have bought online in the past. Would definitely buy again!
Easy order and shipping, quality was high as expected, price was fair. Images and description on the website were very detailed and accurate — much appreciated.
Rug didn't work but good quality/nice people