I can't say enough about the customer service from this company. Every step of the way, Can Gurel was extraordinarily responsive. My emails were returned within hours and he did everything in his power to make sure I was happy and satisfied. Customer service like this simply doesn't exist anywhere else. Also, the kilim I bought was beautiful and arrived exactly as advertised.
This was my second purchase from Kilim. I loved my first rug so much I had to get a second for another room. The photos with the crayons really helped give me a "true" feel for the color so I was even more excited when it came and was better in person.
Just wow!!! I love the beautiful rug I received. I came across this site when looking for an over dyed Turkish rug and was a little nervous because I’ve never ordered from them. The rug arrived quickly, great packaging, and they even included a little trinket gift. The rug is even more beautiful in person- artisan quality and unique. Accurate descriptions on site and I love the color swatches on the product page. I will be returning to buy again! Thank you!
Speed and the fact that the rug was exactly as depicted in website photos. I loved the lavender and the spiritual glass charm which I found in my package. The rug was well packed and protected from the elements. Overall it was a terrific experience. I currently have several other rugs in the shopping cart. I also appreciated the link to the rug pad company.
My rug is gorgeous, clean, and in excellent shape. The colors are were very true to the images online. I was expecting a certificate of authenticity but I may have misunderstood that part and it doesn't really matter because the quality is obvious. Also love the special goodies included with the shipment. I will order again from kilm!
EXTRAORDINARY CUSTOMER SERVICE!