Rug didn't work in the room but the return process was seamless and civil. Seems like a small family-run business, with personal attention. Also the rug was very nice quality--sad it didn't work with my crazy wallpaper!
Speed and the fact that the rug was exactly as depicted in website photos. I loved the lavender and the spiritual glass charm which I found in my package. The rug was well packed and protected from the elements. Overall it was a terrific experience. I currently have several other rugs in the shopping cart. I also appreciated the link to the rug pad company.
I have purchased several rugs from Kilim.com and have been more than satisfied with their service and products. The images are accurate and they go the extra mile to provide color guidance in their site descriptions, which is very helpful. Also, the shipments come much sooner than I would've expected. I highly recommend this vendor - their rugs bring such a sense of history and charm to my home!
Rug didn't work but good quality/nice people