Every aspect of our experience with kilim was fabulous. They are so responsive and willing to answer all questions. When we asked about a particular rug, they even sent us additional photos of it so that we would have an accurate representation of the color. It arrived as promised, in great condition and is absolutely beautiful! We could not be happier.
I ordered a long runner, it came quickly, even more beautiful than the picture. Colors rich and workmanship excellent. I had a question about how to clean my rug when necessary and kilim.com responded well and immediately. I highly recommend them.
Ida was unbelievably helpful. I purchased an overdyed rug and she contacted me with more pictures and descriptions to ensure I would be satisfied with my purchase. With her guidance, I ended up choosing a different rug that works perfectly in my home. I didn’t feel like a faceless customer like I do when making an online purchase. I truly felt that Ida cared about me! I couldn’t be happier with my purchase. I will be shopping at kilim again!!
The rug is beautiful, and it is exactly what I was looking for (and it came with a lavender sachel). Quick shipping and fast delievery. Kudos to kilim.com!
My purchases have been exactly as advertised, timely in arrival, and well packaged. My experience has always been top notch, and I am very happy to recommend this site for quality of merchandise and communication. I am a fan. Thank you.
My family has been laughing at me because I cannot stop telling my new rugs how perfect they are! :) Thank you! And thank you for the gift. I am of Greek descent and have a very full appreciation for warding off the evil eye.
I highly recommend this company for the quality of their rugs and for their amazing customer service. I ordered a rug and in the process of it being shipped we were mandatorily evacuated because of hurricane Michael. I envisioned my beautiful rug sitting on our porch getting ruined while we were away. I emailed Kilim and requested they delay shipment and received an immediate response that they would deliver at a later date. We received the rug after the evacuation order ended and we had returned home. It is more beautiful than the pictures online. Kilim was also helpful in the selection process, sending additional pictures that included coordinating colors. I will purchase from Kilim again without a moments hesitation.
Every aspect of our experience with…