Ida was unbelievably helpful. I purchased an overdyed rug and she contacted me with more pictures and descriptions to ensure I would be satisfied with my purchase. With her guidance, I ended up choosing a different rug that works perfectly in my home. I didn’t feel like a faceless customer like I do when making an online purchase. I truly felt that Ida cared about me! I couldn’t be happier with my purchase. I will be shopping at kilim again!!
As one of a kind rugs, we were a little nervous to order without seeing them in person, but they were exactly as shown in the picture, in great shape, and arrived in a reasonable window. We're thrilled with both of our purchases.
Arrived even better looking than online, the crayons helped so much to know what the colours would be! Shipped very quickly and arrived safe. Loved the little lavender sachet wrapped inside, showed so much care for a quality item. Extremely satisfied!
... professional, pleasant, and helpful. Purchase was easy, and the follow-up from their sales department was exemplary. They kept me informed every step of the way, and communication was kind and personal. Cannot recommend them more! They have a selection of beautiful kilims that could satisfy just about anyone who wants a truly remarkable carpet.Michael Van BuskirkTucson, AZ
I have purchased two magnificent rugs from Kilim.com. It was extremely easy to work on design, size, etc. via email with a friendly representative. My rugs were ready to ship from Turkey to the US at exactly the time promised and arrived within 24-48 hours of shipping in perfect condition. They are extremely low maintenance but, more importantly, are admired by all who visit my home. I have no hesitation in recommending this company. A treasure of an Internet « find ».
The rug is JUST as pictured