I bought two runners. They are quite beautiful. Before purchasing I needed some assistance re the pile height and reached out to Kilim. Kilim was happy to get me the information I needed and we are simply thrilled. Biggest 5 stars!!!
Fast delivery on both of my orders. Thoughtful customer service kindness perks, including carefully wrapped merchandise, thank-you cards and gifts. Pleasant tone in mail and email communications! I couldn't be happier with this company! Thank you.
I’ve purchased three semi-antique rugs from Kilim.com over the past decade. These pieces help make my house a home!I’ve been totally satisfied with the buying experience: the photos and descriptions are accurate, sales team is very responsive, shipping is lightning fast.Highly recommended
Ayfer has been amazing! He answered all of my questions in a timely way and facilitated all aspects of our interaction with great professionalism, care,And efficiency as well asBeing knowledgeable.I’m left with the best opinionOf Kilim! The rugCame soCarefullyWrappedWith a lavender sachet…what a wonderfulTouch!
We recently ordered a rug from Kilim.com to replace one that we truly loved but that had become a tripping hazard after years of wear and tear. I ordered what I thought was the best match for a replacement. Shortly after placing my order, I got an email from Ida with additional photos of the rug I had selected, as she wanted to make sure that I was aware that the rug was a bit more green in undertone than had been reflected in the original photos. I told her what we were looking for and sent a couple of photos of the room where it was going and the rug we were looking to replace, and she sent a couple of other options they also had in similar sizes and colors. In the end, we decided to stick with our original choice, and it arrived in South Carolina from Istanbul just days later, true to the photos she had sent. Overall, we are thrilled with our purchase and will DEFINITELY order from Kilim.com--excellent products and phenomenal customer service!
Biggest Five Stars