Ida was unbelievably helpful. I purchased an overdyed rug and she contacted me with more pictures and descriptions to ensure I would be satisfied with my purchase. With her guidance, I ended up choosing a different rug that works perfectly in my home. I didnât feel like a faceless customer like I do when making an online purchase. I truly felt that Ida cared about me! I couldnât be happier with my purchase. I will be shopping at kilim again!!
We have now had three excellent buying experiences with Kilim.com over a span of two and a half years, so I think we're in a good position to recommend the business in the highest possible terms. Having been to Turkey and shopped for rugs the old-fashioned way, we find there's no contest: buying a kilim on Kilim.com is hands-down the way to go. The ability to search for a rug by size, age, and price is a tremendous advantage. The superb photographs and descriptions are a great aid in visualizing the rug in a new home. And the ease of the transaction can't be beat. See a rug; pay for it online; and, in a few days, the beautiful thing arrives at your doorstep. What could be easier? The staff at Kilim.com, in particular Ida Gurel, couldn't be more helpful or responsive. The email notices about special sales come at just the right intervals to remind us about this very special online store. In short, Kilim.com has become our go-to source for both vintage and modern kilims. Top marks!
This is the third rug I have purchased from Kilim and Iâve been very happy with every purchase! Great products, wonderful customer service and fast shipping. Thank you for a great shopping experience!
I love my new Kilim Studio rug! It arrived soon after ordering, expertly packed. Makes my dining room so much cozier! The colors are just what I expected.
We recently ordered a rug from Kilim.com to replace one that we truly loved but that had become a tripping hazard after years of wear and tear. I ordered what I thought was the best match for a replacement. Shortly after placing my order, I got an email from Ida with additional photos of the rug I had selected, as she wanted to make sure that I was aware that the rug was a bit more green in undertone than had been reflected in the original photos. I told her what we were looking for and sent a couple of photos of the room where it was going and the rug we were looking to replace, and she sent a couple of other options they also had in similar sizes and colors. In the end, we decided to stick with our original choice, and it arrived in South Carolina from Istanbul just days later, true to the photos she had sent. Overall, we are thrilled with our purchase and will DEFINITELY order from Kilim.com--excellent products and phenomenal customer service!
I bought 2 incredible rugs from Kilim Studio. They arrived in perfect condition relatively quickly and were exactly as pictured on the website. Colors were extremely accurate.I was nervous about purchasing handmade rugs online, but I couldnât be happier with my purchases. The quality and workmanship are superb. Each rug is a beautiful work of art. Highly recommended!
Ida was unbelievably helpful