They were terrific to deal with. Rugs are amazing. I bought 2; one wasn't the size or match I was looking for and the return was seamless. I found what I needed and it worked. Shipped quickly. Don't hesitate to buy. Great company
Kilim.com is legit. We ordered our rug from Texas and had it in a week. Quality is exceptional! Almost as good as drinking apple tea and having them throw rugs at our feet. The website is great!
I've bought a number of rugs from Kilim.com over the years, both vintage and new/custom. All have been good quality and as represented online. The vintage rugs have arrived extremely quickly, in a matter of days. The custom rugs take longer but are worth the wait. Customer service is prompt and helpful. I highly recommend them.
We recently ordered a rug from Kilim.com to replace one that we truly loved but that had become a tripping hazard after years of wear and tear. I ordered what I thought was the best match for a replacement. Shortly after placing my order, I got an email from Ida with additional photos of the rug I had selected, as she wanted to make sure that I was aware that the rug was a bit more green in undertone than had been reflected in the original photos. I told her what we were looking for and sent a couple of photos of the room where it was going and the rug we were looking to replace, and she sent a couple of other options they also had in similar sizes and colors. In the end, we decided to stick with our original choice, and it arrived in South Carolina from Istanbul just days later, true to the photos she had sent. Overall, we are thrilled with our purchase and will DEFINITELY order from Kilim.com--excellent products and phenomenal customer service!
Great experience. Buying a rug online may seem daunting but with Kilim it’s not! Their website is extremely well designed and functional with amazing inventory, great search filters and realistic pictures. Shipping and delivery were super efficient, rugs arrived quickly and safely packaged. The customer service is impressive too, very responsive to emails about the product and the delivery process. As for the rugs themselves, top quality at competitive prices. Would definitely recommend Kilim!
Very nice quality rug