I can't say enough about the customer service from this company. Every step of the way, Can Gurel was extraordinarily responsive. My emails were returned within hours and he did everything in his power to make sure I was happy and satisfied. Customer service like this simply doesn't exist anywhere else. Also, the kilim I bought was beautiful and arrived exactly as advertised.
Rug didn't work in the room but the return process was seamless and civil. Seems like a small family-run business, with personal attention. Also the rug was very nice quality--sad it didn't work with my crazy wallpaper!
Fantastic quality and fast service! We love our new Kilim rug and would definitely purchase from Kilim again. Extremely pleased with our purchase and overall experience.
My experience with Kilim.com was extremely positive.The rug was exactly as shown on the website. The crayons for color really helped me to make the decision for the right rug.
We are thrilled with our Kilim rug—the quality is exceptional and the service was remarkably fast. The entire experience was seamless, and we couldn't be happier. We'll certainly be returning for future purchases!
EXTRAORDINARY CUSTOMER SERVICE!