Stunning rug, excellent customer service. I mistakenly purchased two instead of one and they immediately refunded me. The rug also came in great condition and didn't have permanent creases like others I have bought online in the past. Would definitely buy again!
Ida was unbelievably helpful. I purchased an overdyed rug and she contacted me with more pictures and descriptions to ensure I would be satisfied with my purchase. With her guidance, I ended up choosing a different rug that works perfectly in my home. I didn’t feel like a faceless customer like I do when making an online purchase. I truly felt that Ida cared about me! I couldn’t be happier with my purchase. I will be shopping at kilim again!!
Thank you for your high level of professionalism - from your AR (altered reality) software that allowed me to try any rug on your site in my home (brief learning curve to use but worth it), to the actual delivery of my new rugs.
Every aspect of our experience with kilim was fabulous. They are so responsive and willing to answer all questions. When we asked about a particular rug, they even sent us additional photos of it so that we would have an accurate representation of the color. It arrived as promised, in great condition and is absolutely beautiful! We could not be happier.
Ayfer has been amazing! He answered all of my questions in a timely way and facilitated all aspects of our interaction with great professionalism, care,And efficiency as well asBeing knowledgeable.I’m left with the best opinionOf Kilim! The rugCame soCarefullyWrappedWith a lavender sachet…what a wonderfulTouch!
Love the rug