I can't say enough about the customer service from this company. Every step of the way, Can Gurel was extraordinarily responsive. My emails were returned within hours and he did everything in his power to make sure I was happy and satisfied. Customer service like this simply doesn't exist anywhere else. Also, the kilim I bought was beautiful and arrived exactly as advertised.
Every aspect of our experience with kilim was fabulous. They are so responsive and willing to answer all questions. When we asked about a particular rug, they even sent us additional photos of it so that we would have an accurate representation of the color. It arrived as promised, in great condition and is absolutely beautiful! We could not be happier.
I can't say enough about how pleasant it was to deal with Kilim Studio' s customer service representatives. They answered my questions promptly and courteously. Even more important, the vintage rug arrived more quickly that I expected, and it is clean, beautiful, and in very good condition, as advertised. The little extra gift was a nice surprise.
Great website, service and delivery! The rug looks just as pictured on the website and is beautiful quality. Shipping was fast and hassle free. Have ordered from them multiple times and have always had consistently excellent experiences.
I couldn't be happier! Exactly as described, a beautiful and quality runner. Ordered from Australia arrived earlier than the estimated time it came in 5 days! Great service.
This is the second Kilim rug I've purchased from this website. They have a great variety of unusual patterns and colors. The quality of these vintage rugs is great and the prices are reasonable.
Exceptional customer service!