I have now bought two gorgeous vintage wool runner rugs from Kilim Studio and I couldn't be happier with them! Both were amazingly well portrayed on the website and what arrived was exactly what I expected. Plus they both were immaculately clean and in great condition. They even include a lavender sachet in the packaging of every rug. Nice touch. Communication was prompt, thorough and reassuring, also so nice that it was a real person, not just an automatic response. Delivery was fast and reliable. Can't say enough about this company, I look forward to buying more rugs from Kilim.com and I recommend them to family and friends.
Every part of the service experience was good. Timeliness in shipping and delivery, packaging and even a return were all managed well.And the rug I kept was great! I'll shop here again.
Lovely rug. Better than expected. I ordered the rug, and was surprised when I found out it was coming directly from Turkey. I ordered a rug pad at the same time which was coming from Connecticut. The rug from Istanbul arrived first.
Excellent! the quality of the carpet corresponded to the description and the colors identical to the photos on the website. Very professional staff who followed the shipment until arrival at destination. I highly recommend it!
Very pleased with this purchase. Packaging was superior to ensure zero product damage during shipping. Easy to assemble. Excellent quality for the money.
Having purchased multiple rugs from Kilim.com, I’m consistently delighted by their quality and service. Each rug arrives quickly, perfectly packaged, and ready to display—along with a kind note or gift that shows their extra care. Exceptional products and heartfelt service keep me coming back. Thank you!
The rug is as beautiful as I hoped. The communication about the delivery was transparent and in a timely manner, and the delivery itself was surprisingly fast, considering that it came from Turkey.I was impressed by the very personal touch - a little lucky token, a letter and some very nice postcards that were clearly done with love to the product and a good customer relationship in mind. I own an Interior Design business and will work with kilim.com in the future.Thank you!
Gorgeous rugs, excellent service!