As a former furniture manufacturer and retailer, I have a lot of experience dealing with clients. This company is absolutely stellar, not only in customer service, but their presentation and website are incomparable.They've thought of everything to take the guess work out of online ordering--truly a twenty first century operation. Using Crayolas to reference colors is brilliant!
This is the third rug I have purchased from Kilim and I’ve been very happy with every purchase! Great products, wonderful customer service and fast shipping. Thank you for a great shopping experience!
I needed an area rug for my office and narrowed it down to two colors of Turkish patchwork ones online. At first, I thought that I would order them both, keep the one that I wanted and return the other.But in discussion with the people at Kilim, they offered to superimpose images of my options with pictures I took of the office. The images were amazing! And made my choice obvious. I ordered one rug.When it arrived, I took a picture of the office with the real rug and could barely tell the difference between the real picture and the simulation they sent the week before.It was a wonderful 21st century rug buying experience.
I love my 'new' rug. It is just what I expected from the photos. It was very helpful to have the rug photoshopped into my room so I could judge how it would look there. (I did know that it would fill more space than it was given in the photo, but that was fine.)Ordering this rug was easy and delivery was prompt. Thank you!
This rug was beautiful and in great condition and arrived very quickly. When we realized it did not fit into our space as planned they were extremely accommodating with a return. Will not hesitate to buy from them again!
The service provided and quality of the rug were great. Every question I asked was answered promptly. The rug came quickly, within 5 days of my order. It is very beautiful and well made.
Fabulous experience