Stunning rug, excellent customer service. I mistakenly purchased two instead of one and they immediately refunded me. The rug also came in great condition and didn't have permanent creases like others I have bought online in the past. Would definitely buy again!
I can't say enough about how pleasant it was to deal with Kilim Studio' s customer service representatives. They answered my questions promptly and courteously. Even more important, the vintage rug arrived more quickly that I expected, and it is clean, beautiful, and in very good condition, as advertised. The little extra gift was a nice surprise.
Good quality. I thought the rug might be in NJ but it was shipped from Istanbul. Still arrived relatively fast. I've been to Istanbul 2x so i am a great fan of Turkish culture. My paintings and rugs take me back to a land i'd rather be.
Wonderful selection clearly and honestly presented on a terrific website that is easy to navigate. Purchasing was very straightforward and communication/tracking was perfect from start to finish. We love our rug!!!
Fast delivery on both of my orders. Thoughtful customer service kindness perks, including carefully wrapped merchandise, thank-you cards and gifts. Pleasant tone in mail and email communications! I couldn't be happier with this company! Thank you.
I bought 2 incredible rugs from Kilim Studio. They arrived in perfect condition relatively quickly and were exactly as pictured on the website. Colors were extremely accurate.I was nervous about purchasing handmade rugs online, but I couldn’t be happier with my purchases. The quality and workmanship are superb. Each rug is a beautiful work of art. Highly recommended!
Having purchased multiple rugs from Kilim.com, I’m consistently delighted by their quality and service. Each rug arrives quickly, perfectly packaged, and ready to display—along with a kind note or gift that shows their extra care. Exceptional products and heartfelt service keep me coming back. Thank you!
Prompt Service