The rug arrived on time and was packaged very well. The rug is very thick and well made, it feels very luxurious underfoot. The colors are true to the photos on the website and it has added a wonderful touch of warmth and elegance to my living room.The customer service was also great, they helped me to find the perfect rug for my living room and they were very patient with all my questions.Overall, I am extremely satisfied with my purchase and I would definitely recommend this company to others. The quality of the rugs, customer service and the overall buying experience was excellent.
As a former furniture manufacturer and retailer, I have a lot of experience dealing with clients. This company is absolutely stellar, not only in customer service, but their presentation and website are incomparable.They've thought of everything to take the guess work out of online ordering--truly a twenty first century operation. Using Crayolas to reference colors is brilliant!
Rug is perfect!Good communication, pretty fast shipping, arrived and looked even better than online. Appreciate the photoshop that helped me see how it would look in my space, and it was pretty accurate to reality. All in all, totally worth it for a rug that's so much nicer and more interesting than a similar priced new rug.
I can't say enough about how pleasant it was to deal with Kilim Studio' s customer service representatives. They answered my questions promptly and courteously. Even more important, the vintage rug arrived more quickly that I expected, and it is clean, beautiful, and in very good condition, as advertised. The little extra gift was a nice surprise.
I love my new Kilim Studio rug! It arrived soon after ordering, expertly packed. Makes my dining room so much cozier! The colors are just what I expected.
Great service. If you needed colour clarifications, they were readily available. Product arrived on time and was as described on the website. These carpets aren't backed so they may need an underlayer.
Excellent Experience