Ida was unbelievably helpful. I purchased an overdyed rug and she contacted me with more pictures and descriptions to ensure I would be satisfied with my purchase. With her guidance, I ended up choosing a different rug that works perfectly in my home. I didn’t feel like a faceless customer like I do when making an online purchase. I truly felt that Ida cared about me! I couldn’t be happier with my purchase. I will be shopping at kilim again!!
This rug is absolutely beautiful! I was looking for a vintage rug for a long hallway and was slightly hesitant to purchase it on line. The rug was refurbished to absolutely perfect condition. I could not be more pleased!
Y’all have the best rugs. I’ve ordered six vintage rugs and they’ve surpassed my expectations. I generally do not like buying rugs online because of the color variations, and unwrapping the delivery is kind of like opening a grab bag….you’re never sure what’s going to be inside! But I’ve always been super pleased; the rugs are of excellent quality, true to size, with a beautiful warm, vintage feel. The little free gifts y’all throw in are much appreciated too! Can’t say enough good things. :)
The rug is exactly as pictured, it was well packaged, and a perfect addition in my space. There are so many wonderful options on the website to fit any size that you were looking for. I was concerned I wouldn’t be able to find a runner in the size that I needed and this is perfect.
As a former furniture manufacturer and retailer, I have a lot of experience dealing with clients. This company is absolutely stellar, not only in customer service, but their presentation and website are incomparable.They've thought of everything to take the guess work out of online ordering--truly a twenty first century operation. Using Crayolas to reference colors is brilliant!
This rug was beautiful and in great condition and arrived very quickly. When we realized it did not fit into our space as planned they were extremely accommodating with a return. Will not hesitate to buy from them again!
Ida was unbelievably helpful