I highly recommend this company for the quality of their rugs and for their amazing customer service. I ordered a rug and in the process of it being shipped we were mandatorily evacuated because of hurricane Michael. I envisioned my beautiful rug sitting on our porch getting ruined while we were away. I emailed Kilim and requested they delay shipment and received an immediate response that they would deliver at a later date. We received the rug after the evacuation order ended and we had returned home. It is more beautiful than the pictures online. Kilim was also helpful in the selection process, sending additional pictures that included coordinating colors. I will purchase from Kilim again without a moments hesitation.
I have received my two wonderful kilim rugs six days after I ordered. They were exactly as I expected. Customer service is also amazing, they answered all my emails quickly and did impressive room simulations with my choice of rugs to help me decide.
Fabulous rug, very true to photo, in wonderful condition. Can't overstate the richness it adds to the room. Don't be afraid to order on line from these people, it's a first rate operation.
This is an amazing website . I have ordered several times and all are as advertised. If there is any variation that might be different than how it looks on the website they let you know before they send. Great service, great offerings.
Beautiful Rug & Amazing Customer Service