This rug was beautiful and in great condition and arrived very quickly. When we realized it did not fit into our space as planned they were extremely accommodating with a return. Will not hesitate to buy from them again!
Easy order and shipping, quality was high as expected, price was fair. Images and description on the website were very detailed and accurate — much appreciated.
Speed and the fact that the rug was exactly as depicted in website photos. I loved the lavender and the spiritual glass charm which I found in my package. The rug was well packed and protected from the elements. Overall it was a terrific experience. I currently have several other rugs in the shopping cart. I also appreciated the link to the rug pad company.
I highly recommend this company for the quality of their rugs and for their amazing customer service. I ordered a rug and in the process of it being shipped we were mandatorily evacuated because of hurricane Michael. I envisioned my beautiful rug sitting on our porch getting ruined while we were away. I emailed Kilim and requested they delay shipment and received an immediate response that they would deliver at a later date. We received the rug after the evacuation order ended and we had returned home. It is more beautiful than the pictures online. Kilim was also helpful in the selection process, sending additional pictures that included coordinating colors. I will purchase from Kilim again without a moments hesitation.
Rug didn't work in the room but the return process was seamless and civil. Seems like a small family-run business, with personal attention. Also the rug was very nice quality--sad it didn't work with my crazy wallpaper!
A user friendly site with all the pertinent information needed to shop for a rug. Reasonable prices. Fast shipping and packaged well. Beautiful rug! Exactly what I expected from the description and online pictures. Happy customer!
This rug was beautiful and in great…