I was a bit hesitant to purchase a rug online without feeling and seeing it in person. However this company walked me through all of my concerns, offer free shipping and returns / exchanges so I thought 'Why not?' . I got a 1960s bohemian feel square rug that is bright and colorful. Just what I needed to cheer up my dark living room. It blends in with my eclectic Asian + mod decor. The colors were exactly as depicted in the online photo (which is not always the case from other companies). The description of the rug was exact and I could not be happier. I was hoping to leave a photo but there is no way to do that here.
The sales folk at kilim are responsive and really helpful. They give clear responses which make it easier to make a decision on a large purchase.The shipping time was fast and free unlike many of the larger retailers.This is my third rug purchase from Kilim and initially I went with a different company - big mistake. I love my newest rug - it’s exactly as described and the quality is fantastic.
Fantastic quality and fast service! We love our new Kilim rug and would definitely purchase from Kilim again. Extremely pleased with our purchase and overall experience.
Kilim.com has a great website with dynamic visual tools and lots of helpful details about the rugs. Very useful for researching before choosing a rug. The customer service was excellent and the shipping service was surprisingly fast.
Great product