The rug arrived exactly as depicted (if not better) on the website. I was stunned at how quickly it shipped. I loved the personal touches included in the box. I would highly recommend Kilim Studio for anyone looking for a quality rug at an affordable price.
Rug didn't work in the room but the return process was seamless and civil. Seems like a small family-run business, with personal attention. Also the rug was very nice quality--sad it didn't work with my crazy wallpaper!
My first time ordering from Kilim, I got 2 rugs this time. When they arrived, literally 5 days later from Turkey, I was overwhelmed by how beautiful the two vintage kilims are, the colors and woven textures really are much more vivid and rich in person. All communications and follow up with Kilim have been helpful and timely. I am very happy with my new rugs and already thinking about future rug purchases.
Great rugs and customer service.