I have purchased several rugs from Kilim.com and have been more than satisfied with their service and products. The images are accurate and they go the extra mile to provide color guidance in their site descriptions, which is very helpful. Also, the shipments come much sooner than I would've expected. I highly recommend this vendor - their rugs bring such a sense of history and charm to my home!
Thank you for your high level of professionalism - from your AR (altered reality) software that allowed me to try any rug on your site in my home (brief learning curve to use but worth it), to the actual delivery of my new rugs.
Rug didn't work in the room but the return process was seamless and civil. Seems like a small family-run business, with personal attention. Also the rug was very nice quality--sad it didn't work with my crazy wallpaper!
Rug even better in person than in the online photos! Very satisfied with experience start to finish. Arrived quickly with amazing protective packaging. Will order again from kilim.com
I love my new Kilim Studio rug! It arrived soon after ordering, expertly packed. Makes my dining room so much cozier! The colors are just what I expected.
Wonderful selection clearly and honestly presented on a terrific website that is easy to navigate. Purchasing was very straightforward and communication/tracking was perfect from start to finish. We love our rug!!!
I can't say enough about the customer service from this company. Every step of the way, Can Gurel was extraordinarily responsive. My emails were returned within hours and he did everything in his power to make sure I was happy and satisfied. Customer service like this simply doesn't exist anywhere else. Also, the kilim I bought was beautiful and arrived exactly as advertised.
Stunning runner and excellent service…